Frequently Asked Questions
- Clients – About The Healing Link
- Clients – Safety
- Clients – Choosing a Practitioner
- About Holistic Support
- Practitioners – Joining The Healing Link
- Practitioners – Membership
- Practitioners – Your Practitioner Profile
- Practitioners – About The Healing Link
Clients
About The Healing Link
The Healing Link is a holistic wellbeing platform offering a personalised matching and signposting service for people seeking holistic and complementary support. We also provide a practitioner membership that helps independent practitioners increase their visibility, collaborate with others, and connect with people seeking their services.
Yes. Our matching and signposting service is free at the point of access. Should you decide to engage with a practitioner, any fees for treatment or ongoing support are arranged directly between you and the practitioner.
No. The Healing Link does not recommend or endorse individual practitioners. We are a matching and signposting service that helps connect people with practitioners based on their individual preferences. Each practitioner is an independent professional and is solely responsible for the services they provide, their professional conduct, and their relationship with their clients.
Yes. You can contact any of our practitioners directly. Please quote their Unique Practitioner Reference Number when making contact, as this helps us track enquiries generated through The Healing Link.
Anyone aged 18 or over can use The Healing Link’s services. If support is being requested on behalf of someone under 18, this must be done by an appropriate adult and subject to our Terms & Conditions
At The Healing Link, holistic means looking at the whole person rather than focusing on a single symptom or condition. This may include your physical, emotional, mental, lifestyle and personal wellbeing, recognising that each person’s circumstances are unique.
Complementary therapies are approaches that are used alongside conventional healthcare to support a person’s overall wellbeing. Many people choose to combine holistic support with medical care, depending on their individual needs.
Via our online directory or through accessing our Wellness Pathway Service
That’s absolutely okay. Simply complete our Wellness Pathway Request Form to help you explore your options. It includes information about relevant approaches and practitioners who may be a match for your needs.
Person-centred support means recognising that everyone is different. Rather than taking a one-size-fits-all approach, support should reflect each person’s individual needs, preferences, goals and circumstances.
About Holistic Support
Holistic therapies are not suitable for everyone or every situation. If you have any medical conditions, are taking medication, are pregnant, or have any concerns, we recommend seeking advice from your GP or healthcare professional before starting a new therapy. Always ensure your practitioner is aware of any relevant health conditions.
No. You do not need a medical diagnosis to explore holistic support. However, depending on your symptoms, medical history or the therapy you are considering, a practitioner may recommend that you seek advice from your GP or another healthcare professional before starting treatment.
Safety
No. Holistic therapies are not generally intended to replace medical treatment. We encourage you to keep both your GP (where appropriate) and your practitioner informed about any treatment or support you are receiving, so they have the information they need to support you safely.
If you are concerned about your symptoms, if they are new, severe, or getting worse, or if you are unsure about the cause, you should seek advice from your GP or another appropriate healthcare professional. Holistic support can often complement conventional healthcare but should not delay seeking medical advice when it is needed.
No. The Healing Link is a matching and signposting service and is not able to provide urgent or emergency support. If you need immediate medical attention, please contact the appropriate emergency or urgent healthcare service without delay
Absolutely. If you can’t find the answer you are looking for please get in touch via our Contact Us page. We will be happy to answer your questions or help you understand how The Healing Link works before you decide whether our service is right for you
Choosing a Practitioner
Before joining The Healing Link, practitioners complete an onboarding process. Depending on the services they offer, we ask them to provide relevant qualifications or training where applicable, appropriate insurance, and other supporting documentation. Practitioners are also required to agree to our Code of Conduct before joining our network.
Not all holistic professions are regulated in the same way. Some practitioners belong to professional bodies or voluntary registers, while others work within professions that have different standards or requirements. Requirements vary depending on the therapy offered.
It can be helpful to ask about their experience, qualifications or training where appropriate, what a session involves, their fees, and whether their approach is suitable for your individual needs. A good practitioner should be happy to answer your questions
Finding the right practitioner is a personal decision. Things such as their experience, approach, communication style and your own preferences can all play a part. We encourage you to choose someone who feels like a good fit for your individual needs.
Every practitioner works differently,but your first appointment will usually involve discussing your needs, goals and relevant background information. This gives you the opportunity to ask questions and decide whether the approach feels right for you.
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Joining The Healing Link
The Healing Link welcomes a wide range of independent holistic and complementary practitioners who are committed to providing person-centred support. We welcome applications from practitioners offering a variety of approaches, provided they meet our membership requirements and align with our values.
We welcome applications from practitioners offering holistic and complementary therapies, wellbeing services and related support. As The Healing Link continues to grow, we aim to build a diverse network that reflects the different ways people choose to support their wellbeing.
Yes. Every practitioner completes an application and onboarding process before joining our network. Depending on the services offered, this may include providing relevant qualifications or training where applicable, appropriate insurance and other supporting documentation, together with agreeing to our Code of Conduct.
Requirements vary depending on the services you provide. Where applicable, we ask practitioners to provide evidence of relevant qualifications or training together with appropriate insurance before joining The Healing Link.
Yes, provided you meet our membership requirements. We recognise that every established practitioner started somewhere, and we’re pleased to support both newly established and experienced practitioners.
Yes. We welcome practitioners who work online, in person or offer a combination of both.
Membership
Practitioners join The Healing Link through a membership subscription, giving them access to a range of benefits including a professional profile, opportunities for client matching, increased online visibility and ongoing opportunities to collaborate as our network grows.
Membership can be paid monthly or annually. Full details of current membership options and pricing are available when you apply.
Yes. All practitioner memberships are subject to a minimum 6 month commitment to support the time and resources involved in setting up your membership, promoting your profile, and growing our practitioner community.
Members paying monthly agree to a recurring monthly subscription payment and may cancel after their initial six-month commitment has been completed.
Members choosing annual billing pay for twelve months in advance and may cancel renewal at any time, however all payments are non-refundable and membership remains active until the end of the paid subscription period.
As The Healing Link is a business-to-business service, refunds are not provided once payment has been made. More information can be found in your
Yes. Membership can be managed in accordance with our Practitioner Terms of Service Agreement. If you wish to change or cancel your membership or have any questions, we’re always happy to help.
Your Practitioner Profile
Your profile can include information about you, the therapies and services you offer, your approach, locations, availability and other details that help clients understand how you work. A full list of what will be included can be found in your welcome email.
Yes. You can include all relevant therapies and services you offer, helping us better understand your areas of practice when matching clients.
Absolutely. We understand that practices evolve, and you’re welcome to update your profile as your services, experience or availability change. More information regarding this can be found in your Practitioner Terms of Service.
Yes. If you’d like some guidance, we’re happy to help you present your profile clearly and accurately while ensuring it reflects your own voice and approach.
Clients may discover your profile through our website directory or through our personalised matching and signposting service when your skills and services align with their individual needs and preferences.
About The Healing Link
When a client requests support, we consider the information they provide alongside the information practitioners have shared with us. Where appropriate, we introduce clients to practitioners whose services appear to align with their needs, preferences and practical requirements.
No, clients do not pay for our services, and are made aware that their chosen treatment plan costs are payable directly to the practitioner.
No. The Healing Link is a matching and signposting service and does not recommend or endorse individual practitioners. All practitioners remain independent professionals and are responsible for the services they provide and their relationships with their clients.
The Healing Link offers more than a directory listing. We combine personalised matching and signposting with practitioner online visibility, collaborative opportunities, educational resources and ongoing support as our community continues to grow.
Founding Members are joining us during the early stages of The Healing Link. In recognition of their support, they receive exclusive launch benefits and the opportunity to help shape the future direction of our growing community.
We value feedback from our practitioners and believe the strongest communities are built together. As The Healing Link develops, we’ll continue listening to ideas and suggestions that help improve the experience for both practitioners and clients.